Keen Insights

Ensuring your team understands your product and service set and why customers use them is where excellent service begins. You can bridge the knowledge gap for new hires with comprehensive on the job training, however, you cannot train your workers to...

Organizations want to keep the right people—those people who contribute and move the business forward. When management focuses on developing their people, evoking the best in them and shepherding them to the next level; they improve the retention of...

An optimized workforce means that the right people are focused on the right things. The right things might look like increased sales, operational efficiency, innovation, customer experience and sustainability, as these are the pillars of any long-term...